International Application Specialist (f/m/x) Haemostasis Analysers


Your responsibilities

  • Providing 2nd level application and product support to Sysmex affiliates, distributors and partners in the EMEA region for haemostasis analysers, reagents and applications
  • Handling requests on application as well as analytical issues including the appropriate documentation, processing and partly forwarding of service requests to relevant support units
  • Planning, preparing and performing alpha and beta testing of new software versions of haemostasis analysers in Sysmex Europe facilities and external sites
  • Running reports to determine recurring malfunctions and documenting resolutions
  • Providing installation and on-site support to our affiliates and distributors
  • Conducting application training and taking part in other trainings in our training centre
  • Escalating product improvement requests to our headquarters in Japan

Your profile

  • Education in medical laboratory technology or equivalent
  • Knowledge of and experience in working with haemostasis testing in the laboratory, ideally with Sysmex haemostasis analysers
  • Expert knowledge in haemostasis
  • Profound experience as a product trainer
  • Excellent communication and motivation skills
  • Ability to convey complex information in a simplified and comprehensible way via phone or email
  • Friendliness, accuracy and reliability, even in stressful situations
  • Willingness to travel within the EMEA region (30 - 50 %)

Our offer

  • A growing and healthy corporate group with respect and trust as the basis for cooperation and communication
  • As family friendly company we support flexible working time, offer a care allowance for children as well as a parent-child room at our premises
  • A family atmosphere as well as innovative working in an international environment
  • 30 days annual holidays as well as Christmas and holiday bonus
  • Capital-forming benefits and subsidy towards the company pension scheme
  • Flexible working times/flexitime as well as the possibility of mobile working
  • Subsidy towards the public transport “ProfiTicket”, free parking for all employees
  • Diverse range of sport courses in our own fitness studio and massages
  • Canteen/free beverages/fruit


Unternehmen: Sysmex Europe SE

Art der Beschäftigung: Stellenangebot

Befristung: Unbefristet

Bereich: Medizintechnik

Einsatzort: Hamburg, hamburg

Beginn: 02.05.2022

Wochenstunden: Vollzeit


Sysmex Europe SE

Ansprechpartner: Bettina Klinge


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