International CRM Process Trainer & Change Manager (f/m/x) in Medical Technology

Are you looking for more than just a job? Something truly significant and worthwhile? Then Sysmex is the right place for you. Our products are needed. By people all over the world, for a healthy life.
If this appeals to you, come and join us in the position of
International CRM Process Trainer & Change Manager (f/m/x) in Medical Technology

Your responsibilities

Take responsibilities and ownership within the introduction of a Customer Relationship Management (CRM) tool as part of an EMEA-wide digitalisation project:
  • Act as trusted advisor for our Service CRM related matters in our EMEA region
  • Train Service CRM users regarding new robust processes and concepts to build sustainable and future-oriented solutions in the EMEA region
  • Implement train-the-trainer concepts in close cooperation with process owners and trainers
  • Create, prepare and deliver appropriate learning resources to onboard and train users
  • Monitor and ensure data governance
  • Continuously work on improvements within processes, platforms and tools
  • Specify business requirements in close cooperation with Service process owners and our IT department

Your profile

  • During several years of experience, you have gained expert knowledge in medical device industry service processes
  • You have experience in IT-related projects, in particular in CRM projects
  • You have a high affinity to IT solutions and a good technical understanding
  • You convince with strong cross-cultural communication skills and experience in delivering/moderating training (online or presential)
  • You have a distinct ability to approach, convince and motivate people
  • You have change management experience
  • You possess a high degree of personal responsibility, innovative and solution-oriented thinking
  • Persistence, accuracy and friendliness, even in stressful situations, are further strengths of yours

Our offer

  • A growing and healthy corporate group with respect and trust as the basis for cooperation and communication
  • As family friendly company we support flexible working time, offer a care allowance for children as well as a parent-child room at our premises
  • A family atmosphere as well as innovative working in an international environment
  • 30 days annual holidays as well as Christmas and holiday bonus
  • Capital-forming benefits and subsidy towards the company pension scheme
  • Flexible working times/flexitime as well as the possibility of mobile working
  • Subsidy towards the public transport “ProfiTicket”, free parking for all employees
  • Diverse range of sport courses in our own fitness studio and massages
  • Canteen/free beverages/fruit

Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.


Unternehmen: Sysmex Europe SE

Art der Beschäftigung: Stellenangebot

Befristung: Unbefristet

Bereich: Medizintechnik

Einsatzort: Schleswig-Holstein, Norderstedt

Beginn: 01.11.2022

Wochenstunden: Vollzeit


Sysmex Europe SE

Ansprechpartner: Bettina Klinge


Weitere Details