Team Leader (f/m/x) Technical Product Management Immunochemistry & Haemostasis
Your responsibilities
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Lead, manage and develop a team of highly motivated Technical Product Managers
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Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
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Analyse and solve technical problems, also on customer’s site
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Conduct technical training courses for the technical support staff in EMEA
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Provide customer support for the application of instrument-specific software
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Take care of escalation and complaint management in cooperation with affiliates, our Japanese headquarters and suppliers
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Prepare and revise technical documentation
Your profile
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Degree in medical technology or comparable education
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Leadership skills and experience in leading projects or a small team
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Several years of experience in and knowledge of laboratory diagnostics or education in the medical laboratory
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Experience in technical support as well as in conceptualising and conducting training courses
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Profound expertise in electrical and medical engineering as well as IT basics
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Confident and professional appearance
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Strong customer orientation and the ability to motivate
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Willingness to travel internationally (approx. 20 %)
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You are already working in the SEG Technical Services division as there is no additional headcount available
Our offer
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A growing and healthy corporate group with respect and trust as the basis for cooperation and communication
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As family friendly company we support flexible working time, offer a care allowance for children as well as a parent-child room at our premises
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A family atmosphere as well as innovative working in an international environment
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30 days annual holidays as well as Christmas and holiday bonus
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Capital-forming benefits and subsidy towards the company pension scheme
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Flexible working times/flexitime as well as the possibility of mobile working
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Subsidy towards the public transport “ProfiTicket”, free parking for all employees
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Diverse range of sport courses in our own fitness studio and massages
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Canteen/free beverages/fruit
